Terms of Services

Motivated Pooper Scoopers’ pet waste removal services are subject to the following Terms & Conditions which are designed to ensure a smooth & enjoyable experience for Customers, our Professional Pooper Scoopers & our Company.

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Scope of Work

Our Professional Pooper Scoopers (PPSs) are not permitted to perform any tasks outside of what has been assigned to them from us. If you wish to have a service added on or if you wish to alter your service tasks please contact us directly and if it is something we are able to do we’ll notify the cleaning pro through ‘in app’ communication and add it to the work order for your booking so we can ensure that your instructions are in writing for the PPS to follow.

Payment Policy

We are unable to perform a clean without a credit card on file and a hold for the estimated amount placed on the card.

We will put a hold on the provided credit card for the estimated amount of the clean 48 hours before the clean or immediately upon booking if less than 48 hours before the booking start time.

If there is not enough balance on the card to cover the estimated amount our system will notify us and we will notify you via email. Upon email notification the Customer is responsible to login to their Customer Dashboard on our website and update their credit card info so that the hold can be placed or notify us that the cards balance has been updated so the hold can be processed.

If a booking is scheduled, the hold on the card fails and the Customer does not update make available a credit card to place a hold on then we will cancel the booking and the booking and the cancellation policy will apply as if the booking was cancelled by the Customer.

By completing your booking you have agreed to accept our Terms of Service and authorize Motivated Maids Inc. to charge the credit card provided for the booking and/or any associated cancellation, lock-out, overage, declined card or add-on service fees.

Tipping Policy

Our Professional Pooper Scoopers are permitted to accept tips.

Cancellation Policy

Cancellation of a booking without adequate notice can result in a slot that would have been sold going unsold, a loss of income to the scheduled PPS and Motivated Maids Inc.

We require a minimum of 48 hours’ notice to cancel or reschedule a service visit.

Cancellation can be made through your Customer Dashboard on our website or by contacting us.

If we receive 48 hours’ notice there is no cancellation charge as we have time to endeavor and resell the cleaning slot. If we receive less than 48 hours’ notice we will charge the following cancellation fees:

Same Day Notice

100% of the booking estimate

We reserve the right to cancel a booking and the Customer agrees that we are not liable for any losses that the Customer encounters due to the booking cancellation and that Motivated Maids Inc. will not be responsible to compensate the Customer in any way.

Storm Policy

Due to the heavily scheduled nature of our industry and the difficulty in rescheduling missed cleans we are not quick to cancel and will always endeavor to get our cleaning jobs completed if it is safe to do so.

Please note that we do not close when schools are closed for weather so regular cancellation policies are the same during school closures. We are happy to clean with your family home.

If the PPS feels that road conditions are unsafe then they reserve the right to cancel the booking. If this happens, we will notify you by email of the cancellation.

Lock-Out

If we are locked-out of the home we will call the number provided to notify the Customer and if the Customer does not answer we’ll leave a voicemail plus send an email to notify the Customer of the lock-out.

Our PPS will remain at the property for 30 minutes past the scheduled start time after which time s/he will remain within 10 minutes of the home for a total of 2.5 hours from the scheduled booking start time.

If the Customer does not provide entry to the home within 2.5 hours of the scheduled booking start time then the same day cancellation policy will apply and 100% of the booking estimate will be charged.

If entry is gained within the time limit the PPS will clean until his/her availability expires.

The PPS will only begin a room if s/he feels that s/he can fully and successful complete the purchased checklist for that room before his or her availability runs out.

Our guarantee will only apply to rooms that were fully and successfully completed.

Billable hours will begin for the booking the time the PPS arrived and not when they gain entry to the home.

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